Contact information

Here is a professional Contact Information page/policy for AeraClear that you can paste into Shopify:

Contact Information

Thank you for visiting AeraClear. We are here to assist you with any questions about your order, our products, shipping, returns, refunds or general enquiries.

Customer Support

For assistance, please contact us using the details below:

Email: aeraclearshop@gmail.com
WhatsApp: 070 765 4653
Website: www.aeraclear.co.za

Support Hours

Our customer support hours are:

Monday to Friday: 09:00 - 17:00
Saturday, Sunday & Public Holidays: 10:00 - 15:00

Messages received outside of support hours will be attended to on the next day.

Order Enquiries

For order-related enquiries, please include the following information so we can assist you faster:

  • Your full name

  • Your order number

  • The email address or phone number used when placing the order

  • A short description of your enquiry

Shipping Enquiries

If you are contacting us about shipping or delivery, please include your order number and delivery address.

AeraClear delivery timeframes are estimated at 7–12 business days, excluding weekends and South African public holidays.

Returns and Refunds

For return or refund requests, please contact us within the timeframe stated in our Return & Refund Policy.

Please include:

  • Your order number

  • Reason for the return or refund request

  • Clear photos of the product and packaging if the item is damaged, defective or incorrect

Product Questions

If you are unsure which AeraClear product is best for your skin concern, you are welcome to contact us and we will gladly assist with general product guidance.

Please note that our advice is for general skincare information only and should not replace medical advice from a qualified healthcare or skincare professional.

Response Time

We aim to respond to customer enquiries within 1–2 business days.

During busy periods, promotions or public holidays, response times may be slightly longer.

Important Notice

Please ensure that all contact information provided when placing an order is correct. AeraClear is not responsible for delays caused by incorrect email addresses, phone numbers or delivery details supplied by the customer.